PROFESSIONAL SERVICE WORKS!
Putting The Customer Back Into Your Customer
"Your Customer Service program provided new ideas on how to handle customers and solve problems."
Eddie Vega, International Project Mgr., Laboratory Tops, Inc.
This 2 day program is designed to provide employees, supervisors and managers in customer service departments and/or situations, an extensive guide to manage and maintain effective customer service. Telephone etiquette and person-to-person skills are discussed and practiced through role-playing and practical exercises. At course completion, participants will be able to handle customer service activities in an effective and profitable way.
Our "Professional Service Works" customer service Program helps people in your organization:
COMMENTS FROM COURSE PARTICIPANTS
You were able to really enhance the customer service program of our organization.
"Using the Personal Profile® really opened my eyes!"
At the end of this program, "Putting The Customer Back Into Customer Service Program: Professional Service Works!", participants will:
COURSE LENGTH AND LOCATION
This program is designed to be done in four ½ day sessions. After morning sessions are completed, employees take what they learned back to their jobs in the afternoon for immediate utilization. The next day's discussions are further enhanced by applying concepts to the work environment. We can do the course at your location or at an off site conference facility.
Section 1 - Assessing Your Style
Section 2 - How Your Behavioral Style Affects Customer Interaction
Section 3 - Delivering Excellent Service
Section 4 - E.A.S.E: Handling Special Problems
Section 5 - Defusion: Satisfying Upset Customers
"Is there any other industry in this country which seeks to presume so completely to give the customer what he does not want?"
Rupert Murdoch: U.S. publisher & founder of News Corp; A global empire
"Service to others is the rent you pay for your room here on earth."
Sir Wilfred T. Grenfell
"There is nothing to make you like other human beings so much as doing things for them."
Zora Neale Hurston: U.S. dramatist & author
"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality."
Peter Drucker: Sales expert and economist
"Your food stamps will be stopped effective March, 1992, because we received notice that you passed away. May God bless you. You may reapply if there is a change in your circumstances."
Greenville County (S.C.) Department of Social Services The World Almanac and Book of Facts, 1993
Call us at 254.290.3446 or email us to book this course.
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