Team Building: "It’s All About Empowerment"

EXECUTIVE SUMMARY

• One or two day program

• Designed for managers, supervisors, and trainers

• Provides an extensive guide in building, facilitating, and managing teams

• At course completion, participants will be able to effectively develop build teams through team development, team empowerment, and team management

• Done with or without horses

COURSE OVERVIEW

This two day program is designed to provide managers, supervisors, and trainers an extensive guide to assist them in building, facilitating, and empowering teams. At course completion, participants will be able to effectively develop and manage teams through interactive instruction and learned techniques.

COURSE BENEFITS

Our Team Building Program helps people in your organization:

• Increase employee empathy with your customers
• Learn their own personality styles
• Recognize and adapt to customer personality styles
• Overcome communication barriers and reduce conflict
• Learn how to manage their customer's inquiries and problems via the telephone
• Learn effective telephone techniques and be able to improve their representation of their company

COMMENTS FROM COURSE PARTICIPANTS

"The horses really added depth to our training program."

Sheryl Nolan, Bell County 4H

"You really opened my eyes to how I can be a more effective team member."

Diane Wooten, LapTops Incorporated

"I never knew horses could be used as training assistants. What fun we had!"

Janice Dewurt, Professional Consultants

PROGRAM OBJECTIVES

At the end of this program, "Team-Building: It's All About Empowerment", participants will:

• Gain insights into Team Building as well as the Development Of Teams
• Be able to EMPOWER teams to successfully accomplish goals
• Apply Team Management principles and techniques
• Apply Team Profiles to team development
• Apply Team Communication procedures
• Have a firm grasp on Conflict Management In Teams
• Discover Team Decision-Making Approaches
• Engage their teams in Problem-Solving activities
• Employ the the Concept of Team Analysis- Customer, Supplier, and Process Focus

COURSE LENGTH AND LOCATION

This program can be done in a 1, 2 or 3 day format. The longer the format, the more horses can be used in the training program. We can do the course at your location or at an off site conference facility.

PROGRAM TOPICS

Section 1- The Purpose for Teams

• Introduction
  
• Developing Team Mission Statements
  
• Establishing Team Goals

Section 2- Stages of Team Development

• Stages of Teams
  
• Characteristics of Stages

Section 3- Team Member Roles

• Introduction of Roles
  
• Task/Process Models

Section 4- Team Communications

• Introduction to the Importance of Communications to Empowerment
  
• The Communication Process
  
• The Proper Utilization of Team Feedback

Section 5- Team Decision-Making & Problem Solving

• The Team Decision-Making Model
  
• Characteristics of Decisions

Section 6- Managing Team Conflict

• The Causes of Conflict in Teams
  
• Conflict Management Strategies
  
• Key Points and Summary

Section 7- Team-Building Profiles

• Dimensions of Leadership Profile
  
• Personal Profile (D.I.S.C.)
  
• Linkages of Profiles to Team Development
  
• Linkages of Profiles to Team Empowerment