EXECUTIVE
SUMMARY
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½ to 1 day informative program
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Designed for managers, supervisors and their employees
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Provides a comprehensive guide to assist participants in
the art of listening effectively to customers, team members,
audience members and management
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Active and passive listening techniques as well as verbal
and non-verbal communication skills are addressed
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Participants will be versed in the art of listening effectively
COURSE OVERVIEW
This 1 day program is designed to provide employees, supervisors
and managers an extensive coverage of personal dynamic listening
skills, using the InScape Publishing Listening Skills Profile
System. Participants will learn how to improve their listening
skills in order to maximize performance. Listening and basic
communication skills are discussed and practiced through role-playing
and practical exercises. At course completion, participants will
have a thorough understanding about their own listening habits
and how to improve their listening skills.
COURSE BENEFITS
Our Listening Skills Program helps people in your organization:
- Discover their preferred listening approach
- Learn more effective ways of listening
- Overcome communication barriers and reduce conflict
- Match listening approaches to the needs of the situation
for total communication and business results
- Improve Customer Service by improving Listening Skills
- Understand and utilize non verbal communication more effectively
- Create and Employ A Personal Effective Listening Improvement
Plan
COMMENTS FROM COURSE PARTICIPANTS
"Your listening skills profile really opened my eyes!"
John
Williams, Optimist Club
"I never knew what I wasn't hearing before!"
Carla
Baxter, 1st Cavalry Division Officer's Wives Club
"I can use the body language information with my kids."
Brenda
Phillips, District 25, Toastmasters International
PRESENTATION OBJECTIVES
At the end of this presentation of "Listentication, The
Art Of Hearing What Is Said And Seeing What You Hear", participants
will:
- Understand The Seven Primary Modes Of Perception.
- Recognize the Four Types of Listeners.
- Utilize The Four Ingredients Of Active Listening.
- Recognize Six Examples Of Non-Verbal Communication.
- Describe The Emotional Behaviors Critical To Effective Listening.
- Create and Employ A Personal Effective Listening Improvement
Plan.
COURSE LENGTH AND LOCATION
This program can be done in a 4 or 8 hour block. An 8 hour program
is recommended for the greatest impact on your organization and
in order to be accomplished with horses. We can do the course
at your location or at an off site conference facility. |
PROGRAM TOPICS
Section 1 - Listentication Basics
- Businesses And Effective Listening Skills
- Listening Statistics
- A Self-Evaluation Listening Profile
- Reasons Why We Don't Listen
- Why Should I Listen?
- Other Factors In Sending And Receiving Messages
- The Primary Modes Of Perception
- Why Become Better Listeners?
Section 2 - The Recipe & Rewards Of Good Listening
- Four Ingredients Of Active Listening
- Acquire The Message
- Comprehend The Message
- Assess The Message
- Reply To The Message
- Listening Technique
- The Daydreaming Listener
- The Submissive Listener
- The Fault Finding Listener
- The Involved Listener
- How To Become A More Effective Listener
- Top Ten Tips For Listening
Section 3 - Non-Verbal Communication
- Non-Verbal Retention Study
- 7 Ingredients To Successful Non-Verbal Communication
- Positive Listening Behaviors
- Emotional "Hot Button" Behaviors
- Thoughts On Body Language
- How To Inspire Confidence Non-Verbally
- Non-Verbalcommunications - What Do They Mean?
Section 4 - Listentication Summary
- Active Listening Techniques
- Understanding Active Listening Behaviors
- Six Messages In Every Communication
- Develop Good Listening Habits
- Personal Effective Listening Improvement Plan
"Poor listening is one of the most
significant problems facing business today. Business relies
on clear communication. When business communications break
down, costly mistakes are made. Organizations pay for mistakes
caused by poor listening with lower profits, and consumers
pay for the same mistakes with higher prices."
Paul Leat, The Sperry Corporation
"Rosiness is not a worse windowpane
than gloomy gray when viewing the world."
Grace Paley
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